Returns & Exchanges
At Harney & Sons, we want you to be completely satisfied with your tea purchase. If you are not happy with your order, items may be returned within 30 days of receipt for a full refund or exchange.
Contact Customer Support
Reach out to our customer service team via email or phone to initiate your return request and receive a Return Authorization number.
Prepare Your Package
Securely pack the unused tea or teaware in its original packaging, ensuring the Return Authorization number is clearly marked on the outside of the box.
Ship the Item
Send your package back to our Millerton, NY warehouse using a traceable shipping method to ensure your return is safely delivered.
Receive Refund or Exchange
Once our team inspects the returned goods, we will process your refund to the original payment method or ship out your requested exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing